If an item arrives broken, it will be replaced free of charge as long as the Rowe Beauty received the item(s) as broken. Unfortunately, we do not accept returns/exchanges and all sales are final.
In our Mystery Kits, you may receive items from various brands! When receiving products that are NOT produced by Rowe Beauty Cosmetics, the original place of purchase(s) may not accept return or exchanges due to the item(s) being a gift to us (most of the time). You can always gift your unused item(s) to your loved ones! 🥰
Free standard shipping (within the continental US) on orders over $75.00, before tax and shipping charges. International shipping cost will vary depending on total weight, shipping country and delivery service. (Unless there is a special running, which will be announced on @RoweBeautyCosmetics & Facebook.Com/BeautybyRowe plus Facebook.Com/RoweBeautyCosmetics or even through our email subscriptions) However, wholesale orders will pay for their shipping!
Our business hours are Monday through Friday, 7am-9pm Central Standard Time, excluding holidays. Any orders submitted on Friday, Saturday and Sunday will be processed on the following business day. Please allow up to 2 full business days for your order to be processed, picked, packed, and shipped. Please allow 3-5 business days for United States standard shipping delivery. Shipping may arrive in as quick as 2 business days! It really depends on your local postal office, but continue to check your email for the most up-to-date tracking information. We ensure shipping quickly is a priority to Rowe Beauty Cosmetics!!
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. Only submit payments through www.RoweBeauty.Com, unless you are interested in setting up Layaway. Click the tab for more information on our new offer.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form during checkout. To buy from Rowe Beauty Cosmetics, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date), which we do not have access to. All information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use your contact information to contact you. Please ensure your email address is correct since that is our first method to contact.
Taxes are now required to be paid by each order made through our website. This is a requirement for businesses in the United States. Our Sales Tax is the Standard: 8.25% on eligible products shipped within the United States. So every order will add on the 8.25% tax fee, which we will not receive! Since our website charges through a secure portal, we do not receive the 8.25% tax fee! Thank you Rowe Beauties for understanding.
If you have any further questions that are not published here, please use the Contact tab to reach out or send a DM through Instagram: @RoweBeautyCosmetics. Our customer service is #1 to us, so we definitely will respond back as quickly as possible. Much love to y’all Rowe Beauties for all the support, orders, and love! XOXO
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